Worx 13-Amp 16-Inch Electric Lawn Mower #WG712

Amazon.com Product Description
The Worx electric lawn mower features a 16-inch cutting blade, a quiet yet powerful 13-amp motor, and can be used to mulch as well as to mow. Freeing you from oil and air filter changes and without producing harmful emissions, this electric mower starts easily with the push of a button. The mower's cutting height can easily be adjusted from 3/4 inch to 2-3/4 inches with a one-touch, six-position lever. The ergonomic, soft-grip handle reduces fatigue, improves control, can be adjusted in height for any member of the household, and folds down when not in use for compact storage; the mower's lightweight construction and built-in carrying handles make it easy to transport. The spacious grass box collects up to 13 gallons of clippings, includes a viewing window to determine how full it is, and detaches quickly for emptying and cleaning. This electric mower is ideal for small yards and homes with limited storage space.

Piece O Junk, Avoid....Dangerous Item
hard to push, that roller on back is unnessary, had to mow backwards, why they make electrics mowers out of cheap plastic, I don't know. brackets that go around front tires are cracked and wheels are wobbley and ready to fall off, impossible to assemble grass catcher box, (who tested that?), not real powerful, kept switching off...best thing is the Italian design, couldn't resist because it was so cute. Guess I'll get a grass hog something not as cute but more reliable

Couldn't agree more about the SWITCH!
It is small and it is light and yes it is toy like, but that wasn't the problem. The switch failed over and over. It is fundamentally a flawed design. Customer support is missing from the equation which makes the switch problem intolerable.

Worx worked for a month then quit.
If only I had read more of the one star reviews before purchase! I thought this would be the perfect mower for a retiring, petite lady with a very small yard! It would have been if it worked! Yes days after the 30 day warranty expired the machine stopped working. I took it to a reputable lawn mower repair shop and they found a spring was out of place they remedied that and I took it home to use. It started up but died after mowing just a little. I took it back to the repair shop and they informed me the switch was shot, so I had them replace it. The mower still would not start and on inspection it was found that the motor was burned out, the owner of the repair shop, said it was not worth fixing.

After an extensive amount of time searching for an Amazon customer service number, I finally found a toll free contact number. My first call to CS, I was advised that they would accept the return but they needed the order# and email address. Since I was at work, I said I would call back later with that information. My second call to Amazon CS, I was advised, Amazon would not do anything because the 30 day warranty had expired. I was advised to call the manufacturer. After waiting for this CSR to give me the contact number to pursue with the manufacutere, I was disconnected. I called a third time and asked to speak with a supervisor and the CSR tried to dissuade me from talking with a supervisor, but he did put me on hold. After holding 5 minutes, I realized I had wasted enough time trying to attempt resolution so I hung up. At that point I decided to call my credit card carrier to lodge a dispute.

Did I mention this was my first purchase from Amazon? My daughter has purchased many items in the past and has been very satisfied. Considering the bad experience to date with the product and Amazon customer service, this will most likely be the last time I purchase from Amazon. From reading other posts from customers that had similar issues with this model, Amazon should consider removing the item from its inventory.

Do not buy this mower!
Bought it in April, broke in June. Like alot of other people reviewing this product, the start switch broke. Bad design! Take it apart and you'll see.
Made in italy and as reliable as a fiat. I would hope with all the complaints a redesign has been completed by now. It does a great job on a flat, small yard. If you don't fit that criteria, electric isn't for you. at least not yet. My saving grace...I bought it at Costco! They took it back. Thank you Costco.

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